![]() ![]() Clearly it's extremely easy to get a refund when you order a Cable Unlock since we can VOID the license that is unused and refund the transaction without question asked. ![]() We forward the email of Julian (the author of the Software) only to do "Remote Assistance" but at the same time we also invite the customer to contact us to request for a refund if there are any issues with Julian. If you get from us the email of Julian (that is not listed on our website) then for sure you had a correspondence with us. **ANSWER TO UPDATED REVIEW** Probably because you did not contact us with the email you use to place your order (so I can't find your emails in my CRM). So you took my money knowing full well you could not unlock my phone! F$*% scammers! I tried not to curse, but really!? What type of bloody S%$# is this! And my order was placed after that post response of not being able to unlock Tmobile phones, hmmm. This is interesting since I clearly stated my phone was through TMOBILE. Since reading through old reviews, they (unlockbase) are saying they cannot unlock TMOBILE phones. AVOID THIS COMPANY LIKE THE PLAGUE! I have to add this. To date, I have not even received an acknowledgment that they even read my messages. Sent multiple messages and finally just requested my money be return. Requested that they assist and never heard from them. I took a screenshot of the message saying that it did not unlock my phone. ![]() I purchased a license for my Samsung s8 and they promptly took my money and sent a code. NEVER USE THIS COMPANY!!!!!!!!!!!!!!!!!! If I could give this company less than 1 star I would. I will not remove this rating, and honestly if I could rate you numerous of times I would with the same star. Is the email contact you provided not Yes it is. You are lucky I can not embed the screenshots of my emails and of the unable to unlock my phone message from my computer. Dear owner or responder to this review, How dare you reply saying you never got an email from me, that I used the wrong code and ultimately make it out to seem as if I had no clue as to what I was doing. **UPDATE** Received a response and a refund from this company only after this review was posted. AVOID THIS COMPANY - TERRIBLE, TERRIBLE, TERRIBLE! ![]()
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